Refund policy
This policy explains when a consultation fee is refundable, how to cancel or reschedule, and what happens when work has already started.
Who this applies to
This policy applies to the paid consultations and ongoing financial management guidance described on our services page. The free 20-minute scoping call is not a paid service and is not covered here.
Cancellation before a consultation
You can cancel a booked consultation and receive a full refund by notifying us at least 24 hours before the scheduled start time. Notice should be sent to info@neuralframe.digital or by phone at +66-76-341-628.
Rescheduling
You may reschedule a consultation once at no charge, provided you give at least 24 hours' notice. A second rescheduling is treated as a cancellation and re-booking under the terms above.
Refund timeframe and method
Approved refunds are processed within 14 calendar days of the request, returned to the original payment method you used. If that is not possible, we will arrange an alternative with you in writing.
If you do not attend (no-show)
If you do not attend a consultation and have not cancelled at least 24 hours in advance, the fee is non-refundable. You may book a new consultation at the standard fee.
Work already started
Consultations are single sessions; once a consultation has begun, the fee for that session is non-refundable. For ongoing financial management guidance billed per quarter, a quarter already underway is non-refundable, but any future quarter you have paid for in advance is refundable in full on cancellation with at least 7 days' notice before the start of that quarter.
Non-refundable items
- The fee for a consultation that has already started or that you did not attend without 24 hours' notice;
- A quarter of ongoing guidance already underway.
How to request a refund
Email info@neuralframe.digital with the subject "Refund request", the date of the consultation, and the name on the booking. We will confirm receipt within 2 business days and process the refund under the terms above.
Deposits
We do not take deposits. Fees are invoiced in full and due before the consultation begins, as set out in your engagement letter.
Specific cancellation windows and processing times listed here are standard market-consistent defaults, proposed pending business confirmation. Review date: October 2026.