Privacy policy
This policy explains what personal data we collect, why, how long we keep it, and the rights you have over it under Thailand's Personal Data Protection Act (PDPA).
Data controller
The data controller for personal data collected on this website is NeuralFrame Life Financial Planning Co., Ltd., registered at 38/5, Patong Beach Road, Kathu, Phuket, 83150, Thailand. You can reach the controller by phone at +66-76-341-628 or by email at info@neuralframe.digital.
What this site does not do
- No analytics and no third-party tracking. This site does not run Google Analytics, Google Ads tags, Meta pixels, or any other measurement or advertising tracker. No analytics or third-party tracking runs on this site.
- No third-party fonts or scripts. Fonts are self-hosted on this domain; no requests are made to fonts.googleapis.com, fonts.gstatic.com or any font CDN.
- No cookies beyond your consent choice. The single item this site stores on your device is your consent preference (see the cookies page).
Personal data we collect
We collect personal data only when you choose to send it to us — through the inquiry form on the contact page, or when you contact us by phone or email. The data we collect through the form is:
- Your name;
- Your email address;
- Your phone number, if you choose to provide it;
- The topic you select and the message you write about your situation;
- The page on this site from which you sent the inquiry.
We do not collect browsing data, location data, device identifiers, or any data about your activity on this site.
Where the form data goes
The inquiry form submits the data above as a JSON request to a handler on this same domain (/api/inquiry). The request is received by a server operated by the controller on the neuralframe.digital domain. The data is used only to read your inquiry and reply to it. It is not sold, shared with third parties for marketing, or sent to advertising platforms.
Purposes and legal bases (PDPA)
| Data | Purpose | Legal basis (PDPA) |
|---|---|---|
| Name, email, phone, topic, message | To read your inquiry and reply with a relevant response or consultation offer | Consent (Section 19) — you submit the form voluntarily |
| Consent preference (stored in your browser) | To remember your cookie-consent choice on this device | Legitimate interests / consent; stored only on your device |
Retention
Inquiry data is kept for as long as needed to respond to your inquiry and for up to 12 months afterwards in case you follow up, unless you ask us to delete it sooner. If you become a client, the data you provided in the inquiry is retained as part of your client file under the retention terms agreed in your engagement letter.
Your rights under the PDPA
- Right to be informed of how your data is used (this policy);
- Right of access to the personal data we hold about you;
- Right to request correction of inaccurate data;
- Right to request deletion of your data, subject to legal retention duties;
- Right to withdraw consent at any time, without affecting processing already carried out.
To exercise any of these rights, email info@neuralframe.digital with the subject "Data request". We respond within 30 days.
Storage and security
Inquiry data is stored on the controller's server infrastructure and accessed only by people who need it to reply to your inquiry. We use HTTPS for all data in transit. No system is perfectly secure, but we keep access tightly scoped and do not expose inquiry data to third-party advertising or analytics platforms.
Children
This site and our services are intended for adults. We do not knowingly collect personal data from children.
Changes to this policy
If this policy changes, the updated version is posted on this page with a new review date. Material changes are highlighted at the top of the page.
Contact
For any question about your personal data, contact the controller at info@neuralframe.digital or by phone at +66-76-341-628.
Review date: October 2026.